Free delivery in the UK & EU from £69

Delivery & Return


Delivery

Which countries do you ship in?

The UK and Europe. 

When will I receive my order?

We will aim to ship your order within 48 hours.

Standard: 5-7 days
Express: 1-2 days

What are your delivery costs?

UK Delivery:

Free Standard Delivery on orders over £69

Standard Delivery (Mon-Fri) 5-7 days - £3.50 (May vary based on daily exchange rate)

Next Working Day - DHL Express (Mon-Fri) orders must be placed by 3pm, for delivery the next working day – £6.50 (May vary based on daily exchange rate)

France,  Belgium, Luxembourg, Ireland, Netherland, Germany, Jersey, Monaco Delivery:

Free standard delivery on orders over 75€

Standard tracked and signed 5-7 days - £5 

DHL Express - Tracked and Signed 1-2 Days - £12.00 
We have partnered with DHL to deliver your Express orders. This enables us to provide you with tracking during the delivery process.
 
Rest of EU Delivery:

Free standard delivery on orders over 75€

Standard tracked and signed 5-7 days - £5 

We are not able to offer an express delivery for the rest of Europe at an acceptable rate just yet. However if this is something that you require, please drop us a line and we can inform you of the extra cost. 

Return

Can I get a refund/exchange/cancel my order? 

We are sorry to hear something went wrong with your order. We would love to fix it, get in touch with us at info@billi-london.com and we will help you.

Make sure you tell us the reason why, alongside your order number and your email address. There are no problems, just solutions!

You can easily return your tights and get a refund or an exchange within 14 calendar days of your order. The products must be unused and in original condition: in original packaging with all labels and protective seals/stickers intact.

Unfortunately we are unable to refund shipping costs for exchanged or returned products, unless the item you received was faulty.

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