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Delivery

Which countries do you ship in?

UK, France and rest of Europe. 

When will I receive my order?

We will aim to ship your order within 48 hours.

Standard: 3-5 days
Express: 1-2 days

COVID-19 Update

Standard Delivery80% likely to arrive on time, deliveries can be up to 3 days late, due to COVID-19.

Express Delivery (available to most areas) is guaranteed! 99% assured to arrive within 1-2 days. Track online, re-schedule your delivery if needed. Sent via DHL courier.

What are your delivery costs?

UK Delivery:

Free Standard Delivery on orders over 79€.

Standard Delivery (Mon-Fri) 3-5 days - £3.50 (May vary based on daily exchange rate).

DHL Express (Mon-Fri) Next Working Day - orders must be placed by 3pm, for delivery the next working day – £6.50 (May vary based on daily exchange rate).

We have partnered with DHL to deliver your Express orders. This enables us to provide you with tracking during the delivery process.

France Delivery:

Free standard delivery on orders over 79€

Standard Delivery 3-5 days - 4.9€ 

Express Colissimo Tracked (Mon-Fri) 1-2 Days - 10€ 
We are not able to offer a Next Working Day express delivery  at an acceptable rate just yet.  However, if this is something that you require, please drop us a line at info@billi-london.com, and we can inform you of the extra cost. 
 
Rest of EU Delivery:

Free standard delivery on orders over 79€

Standard Delivery 3-5 days - 6,5€ 

We are not able to offer an express delivery for the rest of Europe at an acceptable rate just yet. However, if this is something that you require, please drop us a line at info@billi-london.com, and we can inform you of the extra cost. 

Return

Can I get a refund/exchange/cancel my order? 

We are sorry to hear something went wrong with your order. We would love to fix it, get in touch with us at info@billi-london.comand we will help you.

Make sure you tell us the reason why, alongside your order number and your email address. There are no problems, just solutions!

You can easily return your tights and get a refund or an exchange within 14 calendar days of your order. The products must be unused and in original condition: in original packaging with all labels and protective seals/stickers intact.

Unfortunately we are unable to refund shipping costs for exchanged or returned products, unless the item you received was faulty.

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