FAQs

Sustainability

How are you sustainable?

Find out more here.

How do I dispose of my Billi London tights when they reach the end of their life? 

Like any other item of clothing, it is important to send it to a collection center for used textiles. From there, it will be recycled into felts, insulating materials or redirected to methane digester.

If this option is not available, you should put your Billi London tights in your household bin. Once in landfill, it will decompose into organic matter and biogas in less than 5 years instead of 40 to 100 years for traditional tights.

And like all biodegradable products, our tights should not be discarded casually into the environment as the necessary conditions for their biodegradation won’t be met.

Can I compost my tights?

No! Even though we know it’s tempting, please don’t! 

Biodegradable is not the same as compostable and Billi London tights should not be put in compost.

A product called biodegradable does not biodegrade under any conditions. And in the case of Billi London tights these conditions are met in an anaerobic environment (characteristic of landfills). Unlike the aerobic compost environment.

Sizes

Which sizes do you offer?

We offer our tights in 4 sizes: S, M, L and XL. 

But we know it’s infuriating to buy tights and never knowing if they are going to be the right fit. 

We are in the process of creating an advanced technical size chart, so you will know exactly which size to select. 

In the meantime, during this pre-order phase, you do not need to select your size. We will email you our size guide when it’s ready so you can select the right fit and receive your tights on time in September. 

If you are  still unsure about the right size for you, we will happily guide you as best we can, you can contact us at info@billi-london.com

Subscription

When will I receive my first bi-monthly box?

Our delivery months are January, March, May, July, September and November. 

Months off are February, April, June, August, October and December. 

If you subscribe to our boxes up until the 10th of a month off, you will receive your first box within a few days of your order. 

After your first order, you will always receive your next boxes in the first week of a delivery month (Jan, Mar, May, Jul, Sept, Nov), unless specified otherwise. 

Example:

If you subscribe to our boxes between the 1st September and the 10th October, you will receive your first box within a few days of your order. Your second box will then be sent in the first week of November.

If you subscribe to our boxes between the 11th and 31st of October you will receive your first box in the first week of November. Your second box will then be sent in the first week of January. 

Delivery

Which countries do you ship in?

During the pre-orders phase, we have opened our shipping to France and the UK only. The rest of Europe will follow soon, fear not!

When will I receive my order?

This is our first production and they are currently being produced! 

You can now pre-order the first Billi London tights and then will be delivered in September, right on time for the start of the season, unless specified otherwise. 

What are your delivery costs?

Free delivery for orders above £100 and 100€, otherwise:

UK: £3.50

France: 2.50€

Delivery is always free if you are a box subscriber in France, yay! 

Return

Can I get a refund/exchange/cancel my order? 

We are sorry to hear something went wrong with your order. We would love to fix it, get in touch with us at info@billi-london.com and we will help you.

Make sure you tell us the reason why, alongside your order number and your email address. There are no problems, just solutions!

You can easily return your tights and get a refund or an exchange within 14 calendar days of your order.

The products must be unused and in original condition: in original packaging with all labels and protective seals/stickers intact.

Unfortunately we are unable to refund shipping costs for exchanged or returned products, unless the item you received was faulty.

About

Who's the team behind Billi London?

We are Sophie and Marie, two French entrepreneurs living in London and obsessed with fixing the unsustainable tights industry. You can read more about us here.

What if I have more questions?

Please do reach out to us at info@billi-london.com we will answer all your questions within 24 hours and with a big smile.