Free delivery in the UK & in Europe from £69

FAQs

Sustainability

How are you sustainable?

Find out more here.

Are your tights made of recycled yarn? 

No.

Recycling an old pair of tights into a new one is not possible. So a laddered tight create waste. 

Using recycled nylon coming from other industries (such as fishnet for instance) is possible. Sadly recycled nylon will never come from your old tights.

It should also be noted that the technology behind recycling often requires the use of additional, often harmful chemicals. In addition, recycling very often deteriorates the quality of the fiber, thus reducing the possibility of recycling it indefinitely.

Are Billi London tights Vegan? 

Of course they are! No tests are done on animals either. 

How do I dispose of my Billi London tights when they reach the end of their life? 

Like any other item of clothing, it is important to send it to a collection center for used textiles. From there, it will be recycled into felts, insulating materials or redirected to methane digester.

If this option is not available, you should put your Billi London tights in your household bin. Once in landfill, it will decompose into organic matter and biogas in less than 5 years instead of 40 to 100 years for traditional tights.

And like all biodegradable products, our tights should not be discarded casually into the environment as the necessary conditions for their biodegradation won’t be met.

Can I compost my tights?

No! Even though we know it’s tempting, please don’t! 

Biodegradable is not the same as compostable and Billi London tights should not be put in compost.

A product called biodegradable does not biodegrade under any conditions. And in the case of Billi London tights these conditions are met in an anaerobic environment (characteristic of landfills). Unlike the aerobic compost environment. 

Delivery

Which countries do you ship in?

During the pre-orders phase, we have opened our shipping to the UK and most of Europe. 

When will I receive my order?

This is our first production and they are currently being produced! 

You can now pre-order the first Billi London tights and they will be delivered at the end of October, right on time for the start of the season, unless specified otherwise. 

What are your delivery costs?

UK Delivery: 

Free Standard Delivery on orders over £69

Standard Delivery (Mon-Fri) 5-7 days - £3.50 (May vary based on daily exchange rate)

Next Working Day - DHL Express (Mon-Fri) orders must be placed by 3pm, for delivery the next working day – £6.50 (May vary based on daily exchange rate)

France, Belgium, Luxembourg, Ireland, Netherland, Germany, Jersey, Monaco Delivery: 

Free standard delivery on orders over 75€

Standard tracked and signed 5-7 days - £5  

DHL Express - Tracked and Signed 1-2 Days - £12.00  

We have partnered with DHL and Royal Mail to deliver your orders. This enables us to provide you with tracking during the delivery process. 

Rest of EU Delivery: 

Free standard delivery on orders over 75€

Standard tracked and signed 5-7 days - £5 

 We are not able to offer an express delivery for the rest of Europe at an acceptable rate just yet. However if this is something that you require, please drop us a line and we can inform you of the extra cost.  

Return

Can I get a refund/exchange/cancel my order? 

We are sorry to hear something went wrong with your order. We would love to fix it, get in touch with us at info@billi-london.com and we will help you.

Make sure you tell us the reason why, alongside your order number and your email address. There are no problems, just solutions!

You can easily return your tights and get a refund or an exchange within 14 calendar days of your order. The products must be unused and in original condition: in original packaging with all labels and protective seals/stickers intact.

Unfortunately we are unable to refund shipping costs for exchanged or returned products, unless the item you received was faulty.

About 

Who's the team behind Billi London?

We are Sophie and Marie, two French entrepreneurs living in London and obsessed with fixing the unsustainable tights industry. You can read more about us here.

What if I have more questions?

Please do reach out to us at info@billi-london.com we will answer all your questions within 24 hours and with a big smile. 

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