Free delivery in the UK & EU from £69

FAQs

Sustainability

How are you sustainable?

Find out more here.

Are your tights made of recycled yarn? 

No. Recycling an old pair of tights into a new one is not possible. So a laddered tight create waste. 

Using recycled nylon coming from other industries (such as fishnet for instance) is possible. Sadly recycled nylon will never come from your old tights.

It should also be noted that the technology behind recycling often requires the use of additional, often harmful chemicals. In addition, recycling very often deteriorates the quality of the fiber, thus reducing the possibility of recycling it indefinitely.

Are your tights durable?

We are working with the best fibres experts in Italy, so no compromises have been made: our tights are comfortable, durable and of superior quality.
But remember that tights are fragile, and this is even more true for a thin 30 denier one. Tights are like your favourite cashmere jumper or silk top. You need to care for them and treat them with love! We have created a care routine here that will extend the durability of your tights. You're welcome!

 

However, if a small hole does occur at some point: it will stay as it is and will not spread down or up the length of your tights. The innovative 3D knitted technology that we use guarantees so.

 

Are Billi London tights Vegan? 

Of course they are! No tests are done on animals either. 

How do I dispose of my Billi London tights when they reach the end of their life? 

Billi London Sustainable Tights Are Recycled tights

Like any other item of clothing, it is important to send it to a collection center for used textiles. From there, it will be recycled into felts, insulating materials or redirected to methane digester.

 

Billi London Biodegradable Tights Can Be Thrown in the Household Bin

If this option is not available, you should put your Billi London tights in your household bin. Once in landfill, it will decompose into organic matter and biogas in around 5 years instead of 40 to 100 years for other tights.

And like all biodegradable products, our tights should not be discarded casually into the environment as the necessary conditions for their biodegradation won’t be met.

Can I compost my tights?

No! Even though we know it’s tempting, please don’t! 

Biodegradable is not the same as compostable and Billi London tights should not be put in compost.

A product called biodegradable does not biodegrade under any conditions. And in the case of Billi London tights these conditions are met in an anaerobic environment (characteristic of landfills). Unlike the aerobic compost environment. 

Size

Which size do you offer?

We offer our tights in 4 sizes: S, M, L, XL. 

Download our full size guide here to help you find the perfect fit.

We are working to offer you a wider sizes range. As we are starting, we are not able to produce more sizes because it implies the study of new body measures which requires time and additional investments. But we are on the way! 

What is 3D knitted technique? 

The 3D knitting technique allows a 360-degree flexibility, so no more rolling, twisting and pinching. The tights can stretch in all different directions – not just lengthways and widthways. It means a superior elasticity for the tights to recover right away.
Billi London tights therefore adapt and adjust to every shape and size.

Delivery

Which countries do you ship in?

The UK and Europe. 

When will I receive my order?

We will aim to ship your order within 48 hours. 

Standard: 5-7 days
Express: 1-2 days

What are your delivery costs?

UK Delivery: 

Free Standard Delivery on orders over £69

Standard Delivery (Mon-Fri) 5-7 days - £3.50 (May vary based on daily exchange rate)

Next Working Day - DHL Express (Mon-Fri) orders must be placed by 3pm, for delivery the next working day – £6.50 (May vary based on daily exchange rate)

France, Belgium, Luxembourg, Ireland, Netherlands, Germany, Jersey, Monaco Delivery: 

Free standard delivery on orders over 75 €

Standard tracked and signed 5-7 days - £5  

DHL Express - Tracked and Signed 1-2 Days - £12.00  

We have partnered with DHL to deliver your Express orders. This enables us to provide you with tracking during the delivery process. 

Rest of EU Delivery: 

Free standard delivery on orders over 75 €

Standard tracked and signed 5-7 days - £5 

 We are not able to offer an express delivery for the rest of Europe at an acceptable rate just yet. However, if this is something that you require, please drop us a line, and we can inform you of the extra cost. 

 

Return Policies

Can I get a refund/exchange/cancel my order? 

We are sorry to hear something went wrong with your order. We would love to fix it, get in touch with us at info@billi-london.com and we will help you.

Make sure you tell us the reason why, alongside your order number and your email address. There are no problems, just solutions!

You can easily return your tights and get a refund or an exchange within 14 calendar days of your order. The products must be unused and in original condition: in original packaging with all labels and protective seals/stickers intact.

Unfortunately we are unable to refund shipping costs for exchanged or returned products, unless the item you received was faulty.

 

About 

Who's the team behind Billi London?

We are Sophie and Marie, two French entrepreneurs living in London and obsessed with fixing the unsustainable tights industry. And we have designed unique enhanced biodegradable tights that are durable. You can read more about us here.

What if I have more questions?

Please do reach out to us at info@billi-london.com we will answer all your questions within 24 hours and with a big smile. 

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